{"id":101,"date":"2023-10-26T13:04:22","date_gmt":"2023-10-26T13:04:22","guid":{"rendered":"https:\/\/poppylou.com.au\/?page_id=101"},"modified":"2023-11-01T05:44:12","modified_gmt":"2023-11-01T05:44:12","slug":"support","status":"publish","type":"page","link":"https:\/\/poppylou.com.au\/support\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"101\" class=\"elementor elementor-101\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42b1dc2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42b1dc2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a0ca544\" data-id=\"a0ca544\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a143419 elementor-widget elementor-widget-image\" data-id=\"a143419\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"220\" height=\"106\" src=\"https:\/\/poppylou.com.au\/wp-content\/uploads\/2023\/03\/Poppy-Lou.gif\" class=\"attachment-full size-full wp-image-26\" alt=\"poppy lou logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bad2e7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8bad2e7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider 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.elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1379da elementor-nav-menu__align-left elementor-nav-menu--dropdown-mobile elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e1379da\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/poppylou.com.au\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-nav-menu.min.css\">\t\t\t<nav class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e1379da\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-31\"><a href=\"https:\/\/poppylou.com.au\/\" class=\"elementor-item\">HOME<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32\"><a href=\"https:\/\/poppylou.com.au\/our-story\/\" class=\"elementor-item\">OUR STORY<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-33\"><a href=\"https:\/\/poppylou.com.au\/coming-soon\/\" class=\"elementor-item\">COLLECTIONS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-34\"><a href=\"https:\/\/poppylou.com.au\/send-gifts\/\" class=\"elementor-item\">SEND GIFTS<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-152\"><a href=\"https:\/\/poppylou.com.au\/gift-vouchers\/\" class=\"elementor-sub-item\">GIFT VOUCHERS<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-35\"><a href=\"https:\/\/poppylou.com.au\/get-in-touch\/\" class=\"elementor-item\">CONTACT<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-37\"><a href=\"https:\/\/poppylou.com.au\/coming-soon\/\" class=\"elementor-item\">BLOG<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38\"><a href=\"https:\/\/poppylou.com.au\/support\/\" class=\"elementor-item\">CUSTOMER SERVICE<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t\t<span class=\"elementor-screen-only\">Menu<\/span>\n\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e1379da\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-31\"><a href=\"https:\/\/poppylou.com.au\/\" class=\"elementor-item\" tabindex=\"-1\">HOME<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32\"><a href=\"https:\/\/poppylou.com.au\/our-story\/\" class=\"elementor-item\" tabindex=\"-1\">OUR STORY<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-33\"><a href=\"https:\/\/poppylou.com.au\/coming-soon\/\" class=\"elementor-item\" tabindex=\"-1\">COLLECTIONS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-34\"><a href=\"https:\/\/poppylou.com.au\/send-gifts\/\" class=\"elementor-item\" tabindex=\"-1\">SEND GIFTS<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-152\"><a href=\"https:\/\/poppylou.com.au\/gift-vouchers\/\" class=\"elementor-sub-item\" tabindex=\"-1\">GIFT VOUCHERS<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-35\"><a href=\"https:\/\/poppylou.com.au\/get-in-touch\/\" class=\"elementor-item\" tabindex=\"-1\">CONTACT<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-37\"><a href=\"https:\/\/poppylou.com.au\/coming-soon\/\" class=\"elementor-item\" tabindex=\"-1\">BLOG<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38\"><a href=\"https:\/\/poppylou.com.au\/support\/\" class=\"elementor-item\" tabindex=\"-1\">CUSTOMER SERVICE<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f804f5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1f804f5\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdbdf03 elementor-widget elementor-widget-heading\" data-id=\"bdbdf03\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42d7cc8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"42d7cc8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dc9c42b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc9c42b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f26021d\" data-id=\"f26021d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b0a325 elementor-widget elementor-widget-heading\" data-id=\"5b0a325\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Placing Your Orders<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57592a5 elementor-widget elementor-widget-text-editor\" data-id=\"57592a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>It\u2019s easy to order online. Simply add item\/s to your shopping basket. Once you\u2019ve finished shopping click on view cart, choose your shipping and send a gift from a far options, then click on checkout. In the checkout you can either register, login (if previously registered) or simply complete the delivery details.<\/p><p>When you register with us, it enables us to store your address details for future shopping and keep you informed about new products and special offers.<\/p><p>Once we have your personal details above, choose your preferred payment method: PayPal, EFT deposit.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f027aad elementor-widget elementor-widget-heading\" data-id=\"f027aad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Out of Stock Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c492a98 elementor-widget elementor-widget-text-editor\" data-id=\"c492a98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>It is possible that a product you order may not be in stock, if this occurs we will notify you as soon as we receive your online order and will notify you asap.<\/p><p>Please note all orders are dispatched every Saturday.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9b4097e\" data-id=\"9b4097e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-840e7cb elementor-widget elementor-widget-heading\" data-id=\"840e7cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Our Clients Say<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a10d98 elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"2a10d98\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/poppylou.com.au\/wp-content\/uploads\/2023\/10\/ourstory1.jpg\" class=\"attachment-large size-large wp-image-94\" alt=\"\" srcset=\"https:\/\/poppylou.com.au\/wp-content\/uploads\/2023\/10\/ourstory1.jpg 350w, https:\/\/poppylou.com.au\/wp-content\/uploads\/2023\/10\/ourstory1-300x300.jpg 300w, https:\/\/poppylou.com.au\/wp-content\/uploads\/2023\/10\/ourstory1-150x150.jpg 150w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f55f206 elementor-widget elementor-widget-text-editor\" data-id=\"f55f206\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Exceptional value for money&#8230;<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b393ee elementor-widget elementor-widget-text-editor\" data-id=\"0b393ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;I absolutely love the poppylou handbag I recently purchased online ,as a mum with lots to carry. The size is perfect very roomy, and the attention to detail is beautiful, exceptional value for money.&#8221;<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Placing Your Orders It\u2019s easy to order online. Simply add item\/s to your shopping basket. Once you\u2019ve finished shopping click on view cart, choose your shipping and send a gift from a far options, then click on checkout. In the checkout you can either register, login (if previously registered) or simply complete the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/poppylou.com.au\/wp-json\/wp\/v2\/pages\/101"}],"collection":[{"href":"https:\/\/poppylou.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/poppylou.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/poppylou.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/poppylou.com.au\/wp-json\/wp\/v2\/comments?post=101"}],"version-history":[{"count":19,"href":"https:\/\/poppylou.com.au\/wp-json\/wp\/v2\/pages\/101\/revisions"}],"predecessor-version":[{"id":164,"href":"https:\/\/poppylou.com.au\/wp-json\/wp\/v2\/pages\/101\/revisions\/164"}],"wp:attachment":[{"href":"https:\/\/poppylou.com.au\/wp-json\/wp\/v2\/media?parent=101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}